Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
Posts: 1

Can't import to Gopro quick from Hero 5 Black

I am unable to use the Gopro Quick software to import from my Hero Black.


  • Updated Hero software
  • reinstalled Quick
  • Wiped and reformatted SD card
  • Running imac with macOS Catalina version 10.15.2

Attached are screenshots of the desktop.Do you have any thoughts?

Screen Shot 2020-01-27 at 9.04.51 AM.png
Posts: 4,583

Re: Can't import to Gopro quick from Hero 5 Black

@superstar1450, sorry to hear about the trouble. Run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. There are some troubleshooting steps here that will help: 

Additionally, you can try the suggestions in this thread to see if they'll work for you: