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Sightseer
Posts: 1
Accepted Solution

Can't grab photo?

As I updated my GoPro app and my HERO 5 Black two days ago one of the features does not work - when I
want to grab a photo from a recorded video, the app goes into an endless loop (I suppose - I tried to grab a photo and
waited about 20 minutes for the loading to end and after that I just gave up on waiting any longer). Can anyone help me?

 

Inge


Accepted Solutions
Adventurer
Posts: 10,646

Re: Can't grab photo?

Try doing a camera reset (in preferences) and perform a Manual update.
Make sure you are using a recommended SD card
What is the total storage size of your card?
How much space is available on the SD cad?
How many files?
Have you tried on a different Video?
Have you tried offloading the video to your computer, and grabbing a frame shot with Quik?
Have you deleted any media off the card? (this can cause issues with the SD card and camera. You can do this, but it should be done only once you are done shooting and just prior to offloading to your computer.)
When was the last time you formatted the SD card.
Have you done a Full format in your computer?

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All Replies
Adventurer
Posts: 10,646

Re: Can't grab photo?

Try doing a camera reset (in preferences) and perform a Manual update.
Make sure you are using a recommended SD card
What is the total storage size of your card?
How much space is available on the SD cad?
How many files?
Have you tried on a different Video?
Have you tried offloading the video to your computer, and grabbing a frame shot with Quik?
Have you deleted any media off the card? (this can cause issues with the SD card and camera. You can do this, but it should be done only once you are done shooting and just prior to offloading to your computer.)
When was the last time you formatted the SD card.
Have you done a Full format in your computer?