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Hiker
Posts: 17

Can't get big files off camera

[ New ]

No matter what I do meaning using the gopro app on my phone or connecting directly to the USB port with a PC, I cannot download anything off this camera. Either the wireless dies while transfering or the connection to the camera is broken every single time I try to copy the files from the DCIM directory.

 

What could cause this to happen?

What information should I provide to get help?

Nomad
Posts: 7,000

Re: Can't get big files off camera

[ New ]

I'd just use an SD card reader with your PC.  It's about 3 x faster than a USB connection.

Hiker
Posts: 17

Re: Can't get big files off camera

[ New ]

Yes, it's what I do but really would like the wireless way which times out just as much as the wired one.

Still wondering why this happens.

Nomad
Posts: 7,000

Re: Can't get big files off camera

[ New ]

Yeah, it's a bit strange that the wired connection is dropping and not just the wireless.

 

I would honestly say that doing a manual reload of the firmware may help if it's not a hardware related issue.  Worth a try at the very least.

Hiker
Posts: 17

Re: Can't get big files off camera

[ New ]

Yes, worth a try. Thanks.