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Sightseer
Posts: 1
Accepted Solution

Can't download pix from hero4 onto macbook pro

Have new Hero4. Can't download pix/movies onto macbook pro. Instructions suggest an app is needed. App store doesn't appear to have anything specific. When we plug gopro into macbook, appears device is simply charging. What's needed to download our content?


Accepted Solutions
GoPro
Posts: 10,213

Re: Can't download pix from hero4 onto macbook pro

 

Hi @herbw603

 

Here are several ways you can try:

  • Use Quik for desktop
  • Use an SD Adapter
  • Automatic with Auto Play Options
  • Manually with File Explorer 

You may refer to this link for additional information.

 

I hope this helps!

 

 

Regards,

EJ

View solution in original post


All Replies
GoPro
Posts: 10,213

Re: Can't download pix from hero4 onto macbook pro

 

Hi @herbw603

 

Here are several ways you can try:

  • Use Quik for desktop
  • Use an SD Adapter
  • Automatic with Auto Play Options
  • Manually with File Explorer 

You may refer to this link for additional information.

 

I hope this helps!

 

 

Regards,

EJ