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Reply
Sightseer
Posts: 1

Re: Can't download 4k video to my iphone x

Is there a reason that the video is only compatible with my phone (iPhone X, iOS 12.1) if I change to 16:9? Why doesn't the 4:3 ratio compatible? I get an error message about the HEVC format not being compatible with my phone with 4:3, but not with 16:9. 

 

Thanks for any perspective you can lend! 


@graytree76514 wrote:

@chubstr

@toughflame45347

 

I just want to confirm, what is the aspect ratio that you're using? 

 

Please make sure that it's on 16:9 and let us know if that will work. 

 

 

Thanks,

-Jay 


 

Highlighted
GoPro
Posts: 3,505

Re: Can't download 4k video to my iphone x

 

Hi @nathanholritz,

 

Not really sure about the reason behind but I'm thinking - It's due to compatibility. Most screens/video format is in 16:9 and 16:9 is widely used. 

 

Regards,

-Jay