11-02-2018 06:37 AM
Is there a reason that the video is only compatible with my phone (iPhone X, iOS 12.1) if I change to 16:9? Why doesn't the 4:3 ratio compatible? I get an error message about the HEVC format not being compatible with my phone with 4:3, but not with 16:9.
Thanks for any perspective you can lend!
I just want to confirm, what is the aspect ratio that you're using?
Please make sure that it's on 16:9 and let us know if that will work.