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Sightseer
Posts: 1
Accepted Solution

Can t download 40 minute video from hero 4

I have a 40 minute video saved on my hero 4 when I go to transfer video I only get 17.34 minutes of video. How do I retrieve the rest of the video? None of the chapter files are showing up.

Accepted Solutions
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GoPro
Posts: 19,720

Re: Can t download 40 minute video from hero 4

Hi @aaronj77

 

How are you viewing the files?

See if you can get the other chapter when using an SD card adapter or via the GoPro app.

For reference:

How to View, Copy, and Delete Media Using the GoPro App 

How to Import Camera Files to a Computer - Windows 10

How to Import Camera Files to a Computer - Mac

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,720

Re: Can t download 40 minute video from hero 4

Hi @aaronj77

 

How are you viewing the files?

See if you can get the other chapter when using an SD card adapter or via the GoPro app.

For reference:

How to View, Copy, and Delete Media Using the GoPro App 

How to Import Camera Files to a Computer - Windows 10

How to Import Camera Files to a Computer - Mac

 

Let us know how it goes.

 

Thanks!

Ej