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Sightseer
Posts: 1
Accepted Solution

Can't control my GoPro with GoPro app

Hi, I connected my GoPro Hero 7 Black to to GoPro App, however, every time I try to control my camera I get "unable to connect message". I checked Wi-fi connections on both Hero 7 and my phone. I tried every step it offers to follow. Camera is found in the app, it has a name. The fun part is that first day when I got my camera I actually managed to control it with my phone. Then something happened. 


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GoPro
Posts: 19,686

Re: Can't control my GoPro with GoPro app

[ Edited ]

Hi @primstan

 

What phone are you using? Do you have the camera and the app up to date?

Have you tried changing the Wi-Fi Band?

 

If you haven't yet, you may also try resetting the connection.

Please follow the steps below: 
Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.
 

Let us know how it goes.

 

Thanks!

Ej

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,686

Re: Can't control my GoPro with GoPro app

[ Edited ]

Hi @primstan

 

What phone are you using? Do you have the camera and the app up to date?

Have you tried changing the Wi-Fi Band?

 

If you haven't yet, you may also try resetting the connection.

Please follow the steps below: 
Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.
 

Let us know how it goes.

 

Thanks!

Ej