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Hiker
Posts: 40

Can't connect to gopro app

I can sometimes get it to connect intially if i delete the camera from the app and start over, but it looses connection and then will not connect again until i delete it, if then.  i'm using an lg running android 7.0

Hiker
Posts: 40

Re: Can't connect to gopro app

It's also worth noting that it will not let me update the camera because the wifi connection is too weak, move closer to the camera.  My session works fine.

GoPro
Posts: 8,334

Re: Can't connect to gopro app

Hello @boldbluff280

 

Which version of GoPro app is installed on your phone? For the application to work smoothly, make sure that you have installed the latest version (v5.0) of it on your phone, that your phone is updated to the latest OS version, and that the camera has the latest firmware. In order to do this, you can:

  1. Uninstall then re-install GoPro app 
  2. Update your LG phone from Android 7.0 to the latest OS, if applicable
  3. Manually update your camera firmware following the steps here

Once done, try pairing again. Should you encounter pairing issues, the steps to fix detailed in this article on troubleshooting GoPro app connectivity issues will help. 

 

Feel free to post back for any other questions or concerns. 

 

Thanks, 
Marius

Hiker
Posts: 40

Re: Can't connect to gopro app

I don't know the version, but i'll try uninstalling and reinstall the latest.

Hiker
Posts: 40

Re: Can't connect to gopro app

Still having connection issues with the latest app.  It still won't let me update the camera because the wifi signal is too low.  Camera is right next to the phone.  I'll try my wifes phone as well.  I even tried downloading the latest firmware and flashing using the sd card and it did nothing when i powered on the camera.  I had the files in the root directory, no folder.  maybe it has the latest firmware, but i was expecting something.

GoPro
Posts: 10,731

Re: Can't connect to gopro app

 

Hi @boldbluff280

 

Create an UPDATE folder on your SD card then transfer the update files inside.

Try to put the SD card back to the camera.

Power the camera on, this should then initiate the update.

Once the update is done, try pairing the camera again.

 

Let us know how it goes.

 

Regards,

Ej

Hiker
Posts: 40

Re: Can't connect to gopro app

Camera is now up to date, thanks, still won't stay connected.  I can connect initially and then nothing.  Same message about a wifi issue.

GoPro
Posts: 4,216

Re: Can't connect to gopro app

 

Hi @boldbluff280,

 

Did you reset the connection already and then uninstall the app on your phone.

After that delete the Wi-Fi SSID on your phone and then Bluetooth device ID of your GoPro. 

 

That should work already. 

 

But if in case it's still not working please report that concern to our customer support team. 

You may contact them via phone or chat: https://gopro.com/help/ContactUs

They can assist you.

 

 

Regards,

-Jay