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Hiker
Posts: 10
Accepted Solution

Can't connect to PC USB - not even charging via USB or mains

Hi

 

Suddenly, my Hero4 Silver won't charge when connected to a PC or mains via the usb cable.It won't even switch on when connected to the USB or mains. The battery is fine, as I have an external charger, The SD card is also fine. I've also done a hard reset.

 

If I switch it on using the battery only, it does come on and works fine, etc. If I then plug in the USB lead and connect the other end to the PC or mains, it switches off! So, I can't connect to the PC to download files. The wi-fi connects to my phone but again, I can't download any files. It switches off.

 

Any ideas, please?


Accepted Solutions
GoPro
Posts: 7,578

Re: Can't connect to PC USB - not even charging via USB or mains

Hello @supercliff08644

 

Base don your description of the issue, there seems to be a problem with the USB port on your camera. Our Support team will be able to assist you on this matter. You can reach them here: https://gopro.com/help/ContactUs

In the meantime, you can transfer or import your files form the SD card to your computer by using an SD card adapter. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 7,578

Re: Can't connect to PC USB - not even charging via USB or mains

Hello @supercliff08644

 

Base don your description of the issue, there seems to be a problem with the USB port on your camera. Our Support team will be able to assist you on this matter. You can reach them here: https://gopro.com/help/ContactUs

In the meantime, you can transfer or import your files form the SD card to your computer by using an SD card adapter. 

 

Thanks, 
Marius

Hiker
Posts: 10

Re: Can't connect to PC USB - not even charging via USB or mains

Thank you for your reply.