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Tourist
Posts: 3

Can't connect my Hero 7 Black's wifi

A week ago I bought my hero 7 black, connected it to the GoPro app a few times until suddenly it stopped connecting to my phone, tried every solution on the GoPro forum, please help, my phone is OnePlus 6T
Thanks!
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GoPro
Posts: 15,807

Re: Can't connect my Hero 7 Black's wifi

Hi @fasthero85747

 

If you haven't yet, see if your One Plus 6 has the Smart Network Switch or Intelligent Wi-Fi feature.Smart Wi-Fi / Wi-Fi+


Similar to Network Rating Provider, some Smart Wi-Fi implementations categorize the Wi-Fi networks broadcast by your GoPro camera as having poor signal.

Because of this, certain Smart Wi-Fi features need to be disabled.

Go to: Wi-Fi Settings > Advanced > Disable “Smart Network Switch” or “Auto Network Switch”

 

Let us know how it goes.

 

 

Thanks!

Ej

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Tourist
Posts: 3

Re: Can't connect my Hero 7 Black's wifi

Hello @aragon1006
Thanks for replying! I have tried what you said but still no luck... As well I tried all those resetting options, any ideas?
Thanks!
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Sightseer
Posts: 2

Re: Can't connect my Hero 7 Black's wifi

[ Edited ]

@fasthero85747 wrote:
A week ago I bought my hero 7 black, connected it to the GoPro app a few times until suddenly it stopped connecting to my phone, tried every solution on the GoPro forum, please help, my phone is OnePlus 6T
Thanks!

You can try this troubleshoot guide regarding connectivity issues. My device is also OnePlus 6T

https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

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Tourist
Posts: 1

Re: Can't connect my Hero 7 Black's wifi

I was going to say the same as @aragon1006 

I have oneplus 6t, hero 7 black,  just had the same issue and worked out the same solution suggested myself (I've seen it before with other Android WiFi connections to dash cams and such).

..now to go in search of the solution to the problem I came online for :-)

 

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Tourist
Posts: 3

Re: Can't connect my Hero 7 Black's wifi

So today I traveled in a non signal area and it connected perfectly, I also noticed that my camera connects to the app only when there is no signal or pther WiFi's around
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GoPro
Posts: 13,034

Re: Can't connect my Hero 7 Black's wifi

Great to know that, @fasthero85747. Does the setting for Smart Network Switch or Intelligent Wi-Fi feature on your phone get disabled after every pairing? Your phone must be considering the GoPro signal to be a weak signal in the presence of another Wi-Fi network or connection. Thank you for sharing.