Can’t connect my GoPro to the App on my phone [ New ]

[rorn]

I have tried many different methods. Restart Camera, remove from the app, remove from Bluetooth and repairs the devices ect. But no luck, very frustrated! It worked before.

[aenriquez · Accepted solution]

@rorn, sorry to hear you're having issues with the app. Try restarting your phone.

If the issue persists, please follow these troubleshooting steps accordingly: 

1. Remove your camera entry from the GoPro App's history. 
   • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
   • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
2. Reset your camera’s Wi-Fi settings using the instructions here. 
3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here. 

[aenriquez · Accepted solution]

@rorn, sorry to hear you're having issues with the app. Try restarting your phone.

If the issue persists, please follow these troubleshooting steps accordingly: 

1. Remove your camera entry from the GoPro App's history. 
   • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
   • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
2. Reset your camera’s Wi-Fi settings using the instructions here. 
3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here.