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Tourist
Posts: 3
Accepted Solution

Can't connect anymore HERO3+ with computer

I updated yesterday my Gopro hero 3+ with the latest firmware version, using Capture on Iphone. 

Since it is imposible to connect with USB on my MacBook (OS X 10.9.5).

 

What is the solution to come back to a compatible firmware version?

 

Regards

 

Benjamin


Accepted Solutions
GoPro
Posts: 3,924

Re: Can't connect anymore HERO3+ with computer

Hi Benjamin,

 

@quickjump1286   Sorry to hear you are having trouble with your HERO3+ and Capture App. I would recommend updating the camera manually through the SD Card. You can find instructions on how to do so by following this link and selecting "Update your camera Manually." https://goo.gl/8TZNBI. This will typically correct any issues with the current installation of software.

 

If after updating you are still having trouble getting connected try the steps in this article: https://goo.gl/uQSYSN

 

You can also contact support by Phone or Chat: https://goo.gl/xRcX7m. Hope that helps!

 

Best,

Ryan

 

 

View solution in original post


All Replies
Explorer
Posts: 12,207

Re: Can't connect anymore HERO3+ with computer

Not sure why you're having issues, but a simple solution (that also will give you faster transfer speed) is to just use a USB or SD card adaptor instead of plugging your camera into the computer.

GoPro
Posts: 3,924

Re: Can't connect anymore HERO3+ with computer

Hi Benjamin,

 

@quickjump1286   Sorry to hear you are having trouble with your HERO3+ and Capture App. I would recommend updating the camera manually through the SD Card. You can find instructions on how to do so by following this link and selecting "Update your camera Manually." https://goo.gl/8TZNBI. This will typically correct any issues with the current installation of software.

 

If after updating you are still having trouble getting connected try the steps in this article: https://goo.gl/uQSYSN

 

You can also contact support by Phone or Chat: https://goo.gl/xRcX7m. Hope that helps!

 

Best,

Ryan

 

 

Tourist
Posts: 3

Re: Can't connect anymore HERO3+ with computer

Hi,

 

I did the uodate of the firmware as you proposed. It sill doesn't work. I can't see the camera using USB.

 

Do you need more information to help me?

 

Thanks and best regards,


Benjamin

Nomad
Posts: 107

Re: Can't connect anymore HERO3+ with computer

Try an other USB cable, or an other port.

Tourist
Posts: 3

Re: Can't connect anymore HERO3+ with computer

I did it.

I could connect other devices with the same cable.

 

GoPro
Posts: 3,924

Re: Can't connect anymore HERO3+ with computer

@quickjump1286

 

Like @danielr15 said I would recommend using a USB Reader or SD Adapter to update the camera through the SD Card itself and not through the camera and the USB Cable. Give that a try and see if you are able to update! 

 

 

Best,

Ryan