Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-281745%22%20slang%3D%22en-US%22%3ECan't%20connect%20Gopro%20Hero%207%20Black%20to%20Mac%20WITHOUT%20Battery%20installed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-281745%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20using%20my%20Gopro%20inside%20of%20a%20cage%20that%20is%20cumbersome%20to%20remove.%20The%20GoPro%20is%20being%20powered%20by%20external%20power%20source%26nbsp%3Band%26nbsp%3Bas%20such%20there%20is%20no%20battery%20in%20the%20camera.%20I%20want%20to%20be%20able%20to%20connect%20my%20GoPro%20to%20my%20computer%26nbsp%3Band%20download%20files%2C%20but%20without%20a%20battery%20installed%2C%20when%26nbsp%3Bthe%20GoPro%20is%20connected%20to%20the%20computer%20it%20boots%20as%20a%20Camera%20using%20the%20USB%20for%20external%20power%20rather%20than%20connecting%20via%20USB%20for%20file%20transfer.%20I%20can't%20seem%20to%20find%20any%20option%20in%20the%20camera%20to%20manually%20force%20it%20to%20connect%20via%20USB%20to%20the%20computer.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFor%20now%2C%20my%20workflow%20has%20been%20to%20connect%20to%20my%20phone%2C%20download%20the%20file%20on%20the%20phone%20(assuming%20I%20have%20enough%20space)%20then%20I%20have%20to%20upload%20the%20file%20to%20Google%20Drive%20and%20re-download%20it%20on%20the%20Mac.%20Help!%20--%20Does%20anyone%20know%20of%20a%20magic%20trick%20that%20will%20allow%20me%20to%20connect%20to%20a%20computer%20without%20a%20battery%20in%20the%20camera%3F%20-%20Please%20don't%20say%20%22put%20a%20battery%20in%20the%20camera%22%20that%20isn't%20helpful%20in%20my%20situation.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-281745%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-284044%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20connect%20Gopro%20Hero%207%20Black%20to%20Mac%20WITHOUT%20Battery%20installed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-284044%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F86208%22%20target%3D%22_blank%22%3E%40ifishvt%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20install%20the%20latest%20version%20of%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Install-GoPro-Studio-in-Windows%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EQuik%20for%20Desktop%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3EThis%20will%20allow%20you%20to%20copy%20the%20files%20on%20your%20camera%2FSD%20card(without%20the%20battery%20connected).%3C%2FP%3E%0A%0A%3CP%3EYou%20can%26nbsp%3Bthen%20access%20the%20Media%26nbsp%3Bthrough%20the%20application%20or%20through%20the%20computer's%20folders.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-284225%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20connect%20Gopro%20Hero%207%20Black%20to%20Mac%20WITHOUT%20Battery%20installed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-284225%22%20slang%3D%22en-US%22%3E%3CP%3EDoes%20not%20work%20with%20the%20software%20either.%20If%20I%20remove%20the%20entire%20rig%20and%20put%20a%20battery%20in%2C%20then%20the%20software%20will%20recognize%20the%20GoPro%20immediately%20-%20and%20it%20will%20mount%20on%20the%20desktop%20of%20the%20Mac%20allowing%20for%20manual%20file%20transfer.%20Unfortunately%2C%20if%20the%20battery%20is%20out%20the%20camera%20boots%20in%20a%20different%20mode%20and%20is%20not%20recognized%20by%20the%20software.%20Other%20hardware%20I%20own%2C%20has%20a%20menu%20item%20that%20allows%20you%20to%20switch%20from%20operation%20mode%20of%20the%20device%20to%20a%20computer%20connection%20mode...%20this%20would%20be%20a%20useful%20feature%20on%20goPro%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

Can't connect Gopro Hero 7 Black to Mac WITHOUT Battery installed

I'm using my Gopro inside of a cage that is cumbersome to remove. The GoPro is being powered by external power source and as such there is no battery in the camera. I want to be able to connect my GoPro to my computer and download files, but without a battery installed, when the GoPro is connected to the computer it boots as a Camera using the USB for external power rather than connecting via USB for file transfer. I can't seem to find any option in the camera to manually force it to connect via USB to the computer. 

 

For now, my workflow has been to connect to my phone, download the file on the phone (assuming I have enough space) then I have to upload the file to Google Drive and re-download it on the Mac. Help! -- Does anyone know of a magic trick that will allow me to connect to a computer without a battery in the camera? - Please don't say "put a battery in the camera" that isn't helpful in my situation.

GoPro
Posts: 6,939

Re: Can't connect Gopro Hero 7 Black to Mac WITHOUT Battery installed

 

Hi @ifishvt

 

Please install the latest version of Quik for Desktop.

This will allow you to copy the files on your camera/SD card(without the battery connected).

You can then access the Media through the application or through the computer's folders.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Can't connect Gopro Hero 7 Black to Mac WITHOUT Battery installed

[ Edited ]

Does not work with the software either. If I remove the entire rig and put a battery in, then the software will recognize the GoPro immediately - and it will mount on the desktop of the Mac allowing for manual file transfer. Unfortunately, if the battery is out the camera boots in a different mode and is not recognized by the software. Other hardware I own, has a menu item that allows you to switch from operation mode of the device to a computer connection mode... this would be a useful feature on goPro

Highlighted
GoPro
Posts: 6,765

Re: Can't connect Gopro Hero 7 Black to Mac WITHOUT Battery installed

Thank you for the feedback, @ifishvt. We will pass your suggestion along to the team. At this time, please make sure that a battery is in the camera for it to be detected by your computer, or by the Quik app on your computer. Thanks!