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Tourist
Posts: 2

Can't connect GoPro Hero 5 Black with Xiaomi Redmi Note 7

[ Edited ]

Hi everybody,

 

I recently changed my phone to a Xiaomi Redmi Note 7 and can't connect my Hero 5 Black to the app. The app finds the camera but when trying to controle it it just keeps loading and after a while a message pops up saying that somethin went wrong.

I read that might be something to do with te wifi band and that the hero 5 can't be manually set to a specific band.

The weird part is that it worked the first time for a breif period of time.

Anyway if anyone has an idea of what the problem might be it would be really helpful.

 

Thank you!

GoPro
Posts: 8,221

Re: Can't connect GoPro Hero 5 Black with Xiaomi Redmi Note 7

Hello @francozamp

 

There are additional troubleshooting steps here Troubleshooting GoPro App Connectivity Issues that will help. Also try clearing cache on the app settings on your Xiaomi phone (just clear cache and not data). We hope to hear back about how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 2

Re: Can't connect GoPro Hero 5 Black with Xiaomi Redmi Note 7

I followed all the steps for troubleshooting and still can't get it to work.

One of the recomendations was to switch the wifi band, but my Hero 5 doesn't have that option. Any other ideas?Smiley Sad

GoPro
Posts: 10,259

Re: Can't connect GoPro Hero 5 Black with Xiaomi Redmi Note 7

Hi @francozamp

 

HERO5 Black, and HERO5 Session's built-in Wi-Fi frequency is 5GHz and 2.4GHz, b/g/n (dual band with no specific prioritization).

 

Though for a different phone model, kindly try the steps shared by graysand72765 on this thread.

Let us know how it goes.

 

Thanks!

Ej