Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-271008%22%20slang%3D%22en-US%22%3ECan't%20change%20mode%20on%20Hero3%2B%20silver%20with%20GoPRO%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271008%22%20slang%3D%22en-US%22%3E%3CP%3EI%20can%20control%20every%20single%20thing%20on%20the%20app%20EXCEPT%20the%20modes!%3C%2FP%3E%3CP%3EWhen%20I%20change%20from%20video%20to%20photo%20mode%20on%20the%20camera%20itself%2C%20the%20app%20knows%20that%20I%20changed.%3C%2FP%3E%3CP%3EHowever%2C%20when%20I%20change%20from%20video%20to%20photo%20mode%20on%20the%20app%2C%20the%20camera%20stays%20in%20video%20mode%2C%3C%2FP%3E%3CP%3Eif%20I%20press%20the%20button%20to%20take%20a%20picture%2C%20it%20starts%20recording%20a%20video.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-271008%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO3%2B%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271027%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20change%20mode%20on%20Hero3%2B%20silver%20with%20GoPRO%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271027%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F82562%22%20target%3D%22_blank%22%3E%40jeffersond76136%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%20for%20raising%20that%20concern.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMay%20I%20know%20the%20brand%20and%20model%20of%20your%20phone%20please%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAlso%20have%20you%20tried%20uninstalling%20and%20reinstalling%20the%20app%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-272530%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20change%20mode%20on%20Hero3%2B%20silver%20with%20GoPRO%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-272530%22%20slang%3D%22en-US%22%3E%3CP%3EI%20tried%20updating%20the%20firmware%20using%20the%20file%20from%20the%20support%20page%20that%20also%20resets%20the%20wifi%2C%20it%20was%20around%2040mb.%26nbsp%3B%3CBR%20%2F%3EI%20also%20tried%20updating%20with%20the%20file%20from%20my%20user%20page%2C%20the%20one%20that%20does%20not%20alter%20the%20wifi%2C%20it%20was%20around%2010%20mb.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20on%20my%20Samsung%20E5%20and%20I%20tried%20reinstalling%20the%20app.%20In%20addition%2C%20I%20tested%20on%20a%20ASUS%20Zenfone%203.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20problem%20still%20persists%2C%20the%20camera%20sends%20data%20without%20any%20problem.%3C%2FP%3E%3CP%3EThe%20phone%20can't%20send%20data%20properly.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20interesting%20thing%20is%20that%20if%20I%20am%20on%20video%20mode%20on%20the%20phone%20and%20the%20gopro%20is%20on%20photo%20mode%2C%20when%20I%20press%20the%20action%20button%20to%20record%20when%20the%20phone%20is%20vertical%2C%20nothing%20happens.%20However%2C%20if%20I%20am%20holding%20the%20phone%20horizontally%2C%20the%20button%20actually%20works%2C%20but%20it%20would%20take%20a%20picture%20instead%20of%20recording%20a%20video.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

Can't change mode on Hero3+ silver with GoPRO app

I can control every single thing on the app EXCEPT the modes!

When I change from video to photo mode on the camera itself, the app knows that I changed.

However, when I change from video to photo mode on the app, the camera stays in video mode,

if I press the button to take a picture, it starts recording a video.

 


Accepted Solutions
GoPro
Posts: 3,505

Re: Can't change mode on Hero3+ silver with GoPRO app

 

Hi @jeffersond76136,

 

Please try to uninstall and reinstall the app.

 

If issue persist please contact our customer support team for further assistance. 

https://gopro.com/help/ContactUs

 

Regards,

-jay 

 

 

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: Can't change mode on Hero3+ silver with GoPRO app

 

Hi @jeffersond76136,

 

Thanks for raising that concern.

 

May I know the brand and model of your phone please?

 

Also have you tried uninstalling and reinstalling the app?

 

Thanks,

-Jay 

Tourist
Posts: 2

Re: Can't change mode on Hero3+ silver with GoPRO app

I tried updating the firmware using the file from the support page that also resets the wifi, it was around 40mb. 
I also tried updating with the file from my user page, the one that does not alter the wifi, it was around 10 mb.

 

I tried on my Samsung E5 and I tried reinstalling the app. In addition, I tested on a ASUS Zenfone 3.

 

The problem still persists, the camera sends data without any problem.

The phone can't send data properly.

 

The interesting thing is that if I am on video mode on the phone and the gopro is on photo mode, when I press the action button to record when the phone is vertical, nothing happens. However, if I am holding the phone horizontally, the button actually works, but it would take a picture instead of recording a video.

GoPro
Posts: 3,505

Re: Can't change mode on Hero3+ silver with GoPRO app

 

Hi @jeffersond76136,

 

Please try to uninstall and reinstall the app.

 

If issue persist please contact our customer support team for further assistance. 

https://gopro.com/help/ContactUs

 

Regards,

-jay