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Tourist
Posts: 2
Accepted Solution

Can't change mode on Hero3+ silver with GoPRO app

I can control every single thing on the app EXCEPT the modes!

When I change from video to photo mode on the camera itself, the app knows that I changed.

However, when I change from video to photo mode on the app, the camera stays in video mode,

if I press the button to take a picture, it starts recording a video.

 


Accepted Solutions
GoPro
Posts: 4,804

Re: Can't change mode on Hero3+ silver with GoPRO app

 

Hi @jeffersond76136,

 

Please try to uninstall and reinstall the app.

 

If issue persist please contact our customer support team for further assistance. 

https://gopro.com/help/ContactUs

 

Regards,

-jay 

 

 

View solution in original post


All Replies
GoPro
Posts: 4,804

Re: Can't change mode on Hero3+ silver with GoPRO app

 

Hi @jeffersond76136,

 

Thanks for raising that concern.

 

May I know the brand and model of your phone please?

 

Also have you tried uninstalling and reinstalling the app?

 

Thanks,

-Jay 

Tourist
Posts: 2

Re: Can't change mode on Hero3+ silver with GoPRO app

I tried updating the firmware using the file from the support page that also resets the wifi, it was around 40mb. 
I also tried updating with the file from my user page, the one that does not alter the wifi, it was around 10 mb.

 

I tried on my Samsung E5 and I tried reinstalling the app. In addition, I tested on a ASUS Zenfone 3.

 

The problem still persists, the camera sends data without any problem.

The phone can't send data properly.

 

The interesting thing is that if I am on video mode on the phone and the gopro is on photo mode, when I press the action button to record when the phone is vertical, nothing happens. However, if I am holding the phone horizontally, the button actually works, but it would take a picture instead of recording a video.

GoPro
Posts: 4,804

Re: Can't change mode on Hero3+ silver with GoPRO app

 

Hi @jeffersond76136,

 

Please try to uninstall and reinstall the app.

 

If issue persist please contact our customer support team for further assistance. 

https://gopro.com/help/ContactUs

 

Regards,

-jay