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Sightseer
Posts: 2
Accepted Solution

Can’t access utility drawer on go pro6 black

whenever I try to access the utility draw and swipe down my go pro keeps locking and the utility drawer won’t appear.
I’m not sure how why it keeps doing this but it’s frustrating me and I can’t go on the go pro app to connect my GoPro to my phone all because my go pro keeps locking. Anyone know how to fix this?
Thanks

Accepted Solutions
GoPro
Posts: 11,601

Re: Can’t access utility drawer on go pro6 black

 

Hi @greenpike5854

 

If the above steps wont sort out the issue. Please reach out to our Support Team to further isolate where the troubles is. You may contact them via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

View solution in original post


All Replies
Explorer
Posts: 12,510

Re: Can’t access utility drawer on go pro6 black

How are you turning the camera on?

Be sure to use the smaller button on the side and not the top shutter button.
Sightseer
Posts: 2

Re: Can’t access utility drawer on go pro6 black

Hey Daniel, yeah I am using the smaller button on the side.
It doesn’t work still ):
Explorer
Posts: 12,510

Re: Can’t access utility drawer on go pro6 black

Is it possible the screen lock is on?

 

Adventurer
Posts: 10,953

Re: Can’t access utility drawer on go pro6 black

 uGoPro will want you to again reload the firmware and make sure you are using a dedicated card?  Can you swipe to Prefrence? and factory reset?

GoPro
Posts: 11,601

Re: Can’t access utility drawer on go pro6 black

 

Hi @greenpike5854

 

If the above steps wont sort out the issue. Please reach out to our Support Team to further isolate where the troubles is. You may contact them via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej