Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-290465%22%20slang%3D%22en-US%22%3ECan't%20access%20internet%20to%20update%20while%20connected%20to%20GoPro%207%20(Android).%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-290465%22%20slang%3D%22en-US%22%3E%3CP%3EAny%20suggestions%20on%20being%20able%20to%20access%20internet%20whie%20connected%20to%20GoPro%207%20by%20wifi%20on%20a%20android%20phone%3F%26nbsp%3B%20I%20am%20trying%20to%20update%20the%20device%2C%20but%20no%20matter%20what%20I%20do%20I%20can't%20access%20internet.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20put%20on%20the%20developer%20options..%26nbsp%3B%20Put%20Keep%20Mobile%20Data%20turned%20on..%26nbsp%3B%20Put%20Aggressive%20Wi-fi%2Fcell%20handover%20turned%20on..%26nbsp%3B%20that%20didn't%20work%20either..%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20suggestions%3F%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-290465%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291942%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20access%20internet%20to%20update%20while%20connected%20to%20GoPro%207%20(Android).%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291942%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F88937%22%20target%3D%22_blank%22%3E%40kayakingsource%3C%2FA%3E!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EApologies%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3EThere%20is%20currently%20an%26nbsp%3Bidentified%20issue%20when%20updating%20via%20the%20app%20on%20Android%20phones.%20Our%20team%20is%20already%20working%20on%20it.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIn%20the%20mean%20time%2C%20please%20proceed%20with%20the%20manual%20update%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Can't access internet to update while connected to GoPro 7 (Android).

Any suggestions on being able to access internet whie connected to GoPro 7 by wifi on a android phone?  I am trying to update the device, but no matter what I do I can't access internet.

 

I put on the developer options..  Put Keep Mobile Data turned on..  Put Aggressive Wi-fi/cell handover turned on..  that didn't work either..

 

Any suggestions??

Highlighted
GoPro
Posts: 10,671

Re: Can't access internet to update while connected to GoPro 7 (Android).

Hello @kayakingsource!

 

Apologies for any troubles caused.

There is currently an identified issue when updating via the app on Android phones. Our team is already working on it.

 

In the mean time, please proceed with the manual update through https://gopro.com/update/hero7-black

 

Let us know how it goes.

 

Thanks!

Ej