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Tourist
Posts: 3
Accepted Solution

Can see pix on GoPro Hero 5 Black but when plugged into laptop there's nothing on SD card

Can see photos & videos on mu GoPro Hero 5 Black but when I plug it into the laptop nothing shows on the SD card.  Have also removed SD card & slotted it into laptop but still no photos show up.  Very frustrating!


Accepted Solutions
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Tourist
Posts: 3

Re: Can see pix on GoPro Hero 5 Black but when plugged into laptop there's nothing on SD card

The SD card didn't work on the laptop the first time, but, it did the second time enabling me to remove all my photos/videos off it.  I then had to format the card on my laptop.

 

The main issue was that my Hero 5 Black hadn't been updated for a long time, and therefore, there were glitches like inability for laptop to view photos/videos on the GoPro.  I did a hard reset and then downloaded the update/s...all back to normal now.

 

"Chat" with technical support was the best way to rectify the issues!

View solution in original post


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Tourist
Posts: 3

Re: Can see pix on GoPro Hero 5 Black but when plugged into laptop there's nothing on SD card

Have chatted with tech support & have fixed the problem thankfully.

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Hiker
Posts: 11

Re: Can see pix on GoPro Hero 5 Black but when plugged into laptop there's nothing on SD card

Was war denn der Fehler?

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Tourist
Posts: 3

Re: Can see pix on GoPro Hero 5 Black but when plugged into laptop there's nothing on SD card

The SD card didn't work on the laptop the first time, but, it did the second time enabling me to remove all my photos/videos off it.  I then had to format the card on my laptop.

 

The main issue was that my Hero 5 Black hadn't been updated for a long time, and therefore, there were glitches like inability for laptop to view photos/videos on the GoPro.  I did a hard reset and then downloaded the update/s...all back to normal now.

 

"Chat" with technical support was the best way to rectify the issues!