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Sightseer
Posts: 2
Accepted Solution

Can see picture on gopro playback but not on sd card

Hello, I have a HERO 4 go pro. I can see on the go pro playback my 256 files but when I connect it to the laptop I do not see any pictures.

 

I tried:

 

- with GoPro Quick

- from the smartphone

- Connecting go pro to the laptop and looking inside the folders as it was a standard device

- With a sd card adapter

 

What can I do?


Accepted Solutions
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GoPro
Posts: 13,318

Re: Can see picture on gopro playback but not on sd card

Hello @davidel301.

 

Try inserting the SD card directly to your computer using an SD card adapter. See if the files could be viewed. 

Which SD card are you using? The brand, capacity, classification would be helpful. 

If you are able to see your files through the camera, it could be that your computer may not be recognizing the camera. The steps below will fix the issue: 

You may also use a different media player other than Quik for desktop in order to access your GoPro footage. Let us know how it goes. 

View solution in original post


All Replies
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Explorer
Posts: 12,962

Re: Can see picture on gopro playback but not on sd card

Are you seeing any files?
Highlighted
Sightseer
Posts: 2

Re: Can see picture on gopro playback but not on sd card

Reading the sd card on my laptop:
- three folders of old pictures I have deleted on the gopro long time ago. I cannot see them on playback mode

ON playback mode on gopro:
- my 256 pictures I would like to import on my laptop but I cannot see them when I connect it.
Highlighted
GoPro
Posts: 13,318

Re: Can see picture on gopro playback but not on sd card

Hello @davidel301.

 

Try inserting the SD card directly to your computer using an SD card adapter. See if the files could be viewed. 

Which SD card are you using? The brand, capacity, classification would be helpful. 

If you are able to see your files through the camera, it could be that your computer may not be recognizing the camera. The steps below will fix the issue: 

You may also use a different media player other than Quik for desktop in order to access your GoPro footage. Let us know how it goes.