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Sightseer
Posts: 2

Can not reset my gopro hero 5 session

[ New ]

My Gopro Hero 5 Session frozed, can not get into reset


Accepted Solutions
GoPro
Posts: 18,440

Re: Can not reset my gopro hero 5 session

[ New ]

Hello @林亞驥

 

Try the following steps:

  1. With your camera off, press the Menu button to turn on the status screen.
  2. Press the Menu button repeatedly until you get to Exit Menu.
  3. Press and hold Shutter button for 8 seconds.
  4. Press the Menu button to move to Yes, then press the Shutter button to select it.

Please note that his resets camera defaults, date/time, camera username/password, and unregisters the device from your GoPro Plus account. Feel free to post back for any other questions or concerns. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 18,440

Re: Can not reset my gopro hero 5 session

[ New ]

Hello @林亞驥

 

Try the following steps:

  1. With your camera off, press the Menu button to turn on the status screen.
  2. Press the Menu button repeatedly until you get to Exit Menu.
  3. Press and hold Shutter button for 8 seconds.
  4. Press the Menu button to move to Yes, then press the Shutter button to select it.

Please note that his resets camera defaults, date/time, camera username/password, and unregisters the device from your GoPro Plus account. Feel free to post back for any other questions or concerns. 

 

Thanks, 
Marius

Adventurer
Posts: 13,678

Re: Can not reset my gopro hero 5 session

[ New ]

so you are LOCKED, at the time it locks you simply try pressing until cmaera turns off noted in the manual called a hard reset the back mode button for ten plus seconds  other proudcts may use the shutter as well back mode   I try the back mode first, then I add theshutter after and hold  it with the mode together...

 

 

 that  is how thecamera should be forced off if it doess not CAL GO PRO

Sightseer
Posts: 2

Re: Can not reset my gopro hero 5 session

[ New ]

Thanks