Can not import videos onto my computer

[quickspiri0866]

When I try to open the storage folder of my gopro on my computer it closes, and my computer says the camera disconnected, and the camera beeps four times, and then reconnects with my computer. 

[aragon1006 · Accepted solution]

Hi @quickspiri0866

Have you tried using a different port or cable?

Please try the steps on Camera is not Recognized when Plugged into a Computer USB Port

You may also try these import methods:How to Import Camera Files to a Computer - Windows 10

Thanks!
Ej

[aragon1006 · Accepted solution]

Hi @quickspiri0866

Have you tried using a different port or cable?

Please try the steps on Camera is not Recognized when Plugged into a Computer USB Port

You may also try these import methods:How to Import Camera Files to a Computer - Windows 10

Thanks!
Ej