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Tourist
Posts: 2
Accepted Solution

Can never use it due to battery

I have had this GoPro for about 3 years, since then i have only been able to use it a few times due to battery issues. I got this GoPro second hand from a family member and they also had battery issues with it. They had an issue that the battery completely died and would not charge anymore, they ultimately purchased a new GoPro brand battery. After i had it for a little while i ended having to purchase another battery due to the same issue. and now that i want to use it again after it not being used over winter, the battery shot yet again and wont take a charge. Even while the battery was in use the camera had its own issues. I tried using it during an hour long dirtbike race and i had to turn the camera on about 5 times because it turned itself off and once the race was finished it still had half battery so it wasnt due to a dying battery. So basically now i can't use the camera due to 1# it cant be charged and #2 even if it did charge i cant trust that it will stay on or pause itself. I have more faith in my origional Hero that hasnt had any issues but obviously lacks the advancements in resolution. 


Accepted Solutions
GoPro
Posts: 10,573

Re: Can never use it due to battery

 

Hi @lukel6

 

 

Based on the information you have shared, it appears that the issue is most likely on the unit itself. Have you tried charging it with a different USB cable?

 

Our cameras have one year standard warranty, that being said we still want to help you. Please reach out to our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 10,573

Re: Can never use it due to battery

 

Hi @lukel6

 

 

Based on the information you have shared, it appears that the issue is most likely on the unit itself. Have you tried charging it with a different USB cable?

 

Our cameras have one year standard warranty, that being said we still want to help you. Please reach out to our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

 

 

Tourist
Posts: 2

Re: Can never use it due to battery

Hello Ej,

I have tried different USB cables. Also different sources of power, regular outlets, portable chargers, car chargers.
GoPro
Posts: 8,289

Re: Can never use it due to battery

Hello @lukel6

 

Thank you for going through the suggested troubleshooting steps. At this time, it would be best to get in touch with the Support team for further assistance. You can connect with them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius