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Tourist
Posts: 3
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Can I reattach the charging port hatch to the GoPro hero 5 Black?

When I opened the charging port hatch it randomly fell off. I hoped it would just pop back in but there seems to be a tiny piece that snapped from the door that is now stuck in the track. Now my camera is no longer waterproof with open charging ports which really disappoints me because I loved this camera since Christmas and probably wouldn’t have gotten a GoPro if I couldn’t bring it under water. Pretty dissapointed with the way the doors were designed. Making them fancier and more complicated makes them more fragile. Please tell me there’s a way to fix it!! Thank you!


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GoPro
Posts: 15,313

Re: Can I reattach the charging port hatch to the GoPro hero 5 Black?

[ Edited ]

Hello @boldbluff27402

 

The USB door (or side door) is designed to be detachable so you can remove it for instances when continuous charging is needed while the camera is working. This video shows you how to remove/attach the door. 

 

You mentioned though that there is a piece that snapped? If that is any part of the door, you may need to replace the door completely. Such part can be bought as is through the GoPro website. https://shop.gopro.com/International/accessories-2/replacement-side-door-hero6-blackhero5-blackhero-...

 

Alternatively, you can reach out to our Support team here https://gopro.com/help/ContactUs so they can look into options for you. 

 

Best regards, 
Marius

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GoPro
Posts: 15,313

Re: Can I reattach the charging port hatch to the GoPro hero 5 Black?

[ Edited ]

Hello @boldbluff27402

 

The USB door (or side door) is designed to be detachable so you can remove it for instances when continuous charging is needed while the camera is working. This video shows you how to remove/attach the door. 

 

You mentioned though that there is a piece that snapped? If that is any part of the door, you may need to replace the door completely. Such part can be bought as is through the GoPro website. https://shop.gopro.com/International/accessories-2/replacement-side-door-hero6-blackhero5-blackhero-...

 

Alternatively, you can reach out to our Support team here https://gopro.com/help/ContactUs so they can look into options for you. 

 

Best regards, 
Marius

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Tourist
Posts: 3

Thank you so much for that helpful info but now after wat...

@mariustanya

Thank you so much for that helpful info but now after watching the video I can’t seem to pull out the hinge cradle. I have tried repedively but don’t want to break it. 

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Adventurer
Posts: 13,432

Re: Thank you so much for that helpful info but now after wat...

 you did not know your camera and about theside usb door noted in the manual.

 

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