08-03-2020 03:39 AM
08-03-2020 12:22 PM
What SD card are you using?
What happens after inserting the card back to the camera after saving the update files?
Kindly try the update steps again.
Make sure that the update files are copied to the root of the SD card.
Do not copy the UPDATE folder.
Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.