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Hiker
Posts: 6
Accepted Solution

Camera will not respond with Sd card installed.

I was on chat for over an hour with no resolution. Was told I would get an email within 30 minutes.  It’s been two days with no response.  Suspect faulty camera.  Camera will not respond with Sd card installed.  All troubleshooting done. All on your site and all with support. What is the solution?


Accepted Solutions
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GoPro
Posts: 15,175

Re: Camera will not respond with Sd card installed.

 

Hi @graycreek5627

 

Sorry for any troubles caused.

Kindly check your email folders for any correspondence.

You may also do a follow up with our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

View solution in original post


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Adventurer
Posts: 12,630

Re: Camera will not respond with Sd card installed.

[ Edited ]

gopro is more or less closed on weekends and all the  work gets done during the  business hours, you think that can be  why it's delayed, I find 3 days t oreply is  the norm with them if on a friday I get a reply by Wedsday

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Hiker
Posts: 6

Re: Camera will not respond with Sd card installed.

It’s been over 96 hours since I was told GoPro would respond.  What’s next?

 

Highlighted
GoPro
Posts: 15,175

Re: Camera will not respond with Sd card installed.

 

Hi @graycreek5627

 

Sorry for any troubles caused.

Kindly check your email folders for any correspondence.

You may also do a follow up with our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

Highlighted
Adventurer
Posts: 12,630

Re: Camera will not respond with Sd card installed.

they just responded  let the site  know how it goes?

Highlighted
Hiker
Posts: 6

Re: Camera will not respond with Sd card installed.

Nothing in my email other than this message quoted below saying to check my email.   And it was sent to my email!

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Hiker
Posts: 6

Re: Camera will not respond with Sd card installed.

Quoted above