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Tourist
Posts: 3

Camera turns off and then in a few seconds turns back on

My Hero3 has worked flawlessly for many years.  About a month ago it started turning itself back on after I manually turned it off.  My only solution has been to pull out the battery.  The camera works fine otherwise.  I tried manually installing the latest update to the formware, and apparently successfully installed it, but the problem remains.  I've read something about a "factory 

GoPro
Posts: 8,942

Re: Camera turns off and then in a few seconds turns back on

Hi @flyingmole

 

Were you able to check the power button? Does it appear to be busted?

Try doing the update manually. Right after the update is done, proceed with the factory reset.

Should it still be the same, please contact our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Camera turns off and then in a few seconds turns back on

Manuakl update, as I mentioned in my original email, did not work.  Nor did the factory reset.  What next?

GoPro
Posts: 2,432

Re: Camera turns off and then in a few seconds turns back on

@flyingmole, you may reach out to our Support team so they can assist you on the next steps.