06-17-2021 11:52 AM
Camera stopped working[ New ]
Hello, my GoPro Silver stopped working a few months ago and it still isn't turning on. I was in the middle of a video when it froze and never came back. I'd like to get a new one since I'm about to take a big trip that I need it for. I have it under warranty for this reason because this is now my 3rd faulty GoPro...
06-17-2021 01:57 PM
Re: Camera stopped working[ New ]
Sorry to hear about the trouble, @summerd5031. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: GoPro Camera Will Not Power On
If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.