Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Camera status screen is not waterproof

[ New ]
I use my new camera gopro hero 2018 the first time in the beach and i see the water in the camera status screen.

Accepted Solutions
GoPro
Posts: 6,097

Re: Camera status screen is not waterproof

[ New ]

 

Hi @imanm72023,

 

Sorry to know that. For water damaged cameras I suggest to contact our customer support team via phone or chat. 

They can help you with that. 

 

Just make sure that you still have proof of purchase or receipt. 

They might ask for it. 

 

Here's the link to contact them: https://gopro.com/help/ContactUs

 

Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: Camera status screen is not waterproof

[ New ]

 

Hi @imanm72023,

 

Sorry to know that. For water damaged cameras I suggest to contact our customer support team via phone or chat. 

They can help you with that. 

 

Just make sure that you still have proof of purchase or receipt. 

They might ask for it. 

 

Here's the link to contact them: https://gopro.com/help/ContactUs

 

Regards,

-Jay