Camera sometimes sometimes not. [ New ]

[gabrielsibioni]

camera does not turn on, removing the battery and putting it back on again, it works, but only a few times. I have tested with other batteries and it also does not work.

hero 3+ silver

[aragon1006 · Accepted solution]

Hi @gabrielsibioni

If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere. You may try the following steps to isolate the issue:

• Take the SD card out and test if the camera will power on. If it powers on without any issues then it could be an SD card issue.
• Take the battery out and connect the camera to a power source. If it powers on without any issues then it could be the battery or the battery connectors.

You may also try  a manual software update. If after going through the suggested steps you continue to get the same experience, please contact our Support Team via phone or chat. https://gopro.com/help/ContactUs

Regards,

EJ

[aragon1006 · Accepted solution]

Hi @gabrielsibioni

If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere. You may try the following steps to isolate the issue:

• Take the SD card out and test if the camera will power on. If it powers on without any issues then it could be an SD card issue.
• Take the battery out and connect the camera to a power source. If it powers on without any issues then it could be the battery or the battery connectors.

You may also try  a manual software update. If after going through the suggested steps you continue to get the same experience, please contact our Support Team via phone or chat. https://gopro.com/help/ContactUs

Regards,

EJ

[gabrielsibioni]

Muito Obrigado, problema resolvido atualizando manualmente a camera.