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Tourist
Posts: 2
Accepted Solution

Camera sometimes sometimes not.

camera does not turn on, removing the battery and putting it back on again, it works, but only a few times. I have tested with other batteries and it also does not work.

 

hero 3+ silver


Accepted Solutions
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GoPro
Posts: 18,861

Re: Camera sometimes sometimes not.

 

Hi @gabrielsibioni

 

If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere. You may try the following steps to isolate the issue:

  • Take the SD card out and test if the camera will power on. If it powers on without any issues then it could be an SD card issue.
  • Take the battery out and connect the camera to a power source. If it powers on without any issues then it could be the battery or the battery connectors.

You may also try  a manual software update. If after going through the suggested steps you continue to get the same experience, please contact our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

EJ

View solution in original post


All Replies
Highlighted
GoPro
Posts: 18,861

Re: Camera sometimes sometimes not.

 

Hi @gabrielsibioni

 

If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere. You may try the following steps to isolate the issue:

  • Take the SD card out and test if the camera will power on. If it powers on without any issues then it could be an SD card issue.
  • Take the battery out and connect the camera to a power source. If it powers on without any issues then it could be the battery or the battery connectors.

You may also try  a manual software update. If after going through the suggested steps you continue to get the same experience, please contact our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

EJ

Highlighted
Tourist
Posts: 2

Re: Camera sometimes sometimes not.

Muito Obrigado, problema resolvido atualizando manualmente a camera.