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04-13-2018 11:42 AM
Camera sometimes sometimes not.
[ New ]camera does not turn on, removing the battery and putting it back on again, it works, but only a few times. I have tested with other batteries and it also does not work.
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04-17-2018 12:14 PM
Re: Camera sometimes sometimes not.
[ New ]
If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere. You may try the following steps to isolate the issue:
- Take the SD card out and test if the camera will power on. If it powers on without any issues then it could be an SD card issue.
- Take the battery out and connect the camera to a power source. If it powers on without any issues then it could be the battery or the battery connectors.
You may also try a manual software update. If after going through the suggested steps you continue to get the same experience, please contact our Support Team via phone or chat. https://gopro.com/help/ContactUs
Regards,
EJ
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04-17-2018 12:14 PM
Re: Camera sometimes sometimes not.
[ New ]
If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere. You may try the following steps to isolate the issue:
- Take the SD card out and test if the camera will power on. If it powers on without any issues then it could be an SD card issue.
- Take the battery out and connect the camera to a power source. If it powers on without any issues then it could be the battery or the battery connectors.
You may also try a manual software update. If after going through the suggested steps you continue to get the same experience, please contact our Support Team via phone or chat. https://gopro.com/help/ContactUs
Regards,
EJ
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05-04-2018 01:33 PM
Re: Camera sometimes sometimes not.
[ New ]Muito Obrigado, problema resolvido atualizando manualmente a camera.