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%3CLINGO-SUB%20id%3D%22lingo-sub-171751%22%20slang%3D%22en-US%22%3ECamera%20sometimes%20sometimes%20not.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-171751%22%20slang%3D%22en-US%22%3E%3CP%3Ecamera%20does%20not%20turn%20on%2C%20removing%20the%20battery%20and%20putting%20it%20back%20on%20again%2C%20it%20works%2C%20but%20only%20a%20few%20times.%20I%20have%20tested%20with%20other%20batteries%20and%20it%20also%20does%20not%20work.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ehero%203%2B%20silver%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-171751%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO3%2B%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-173357%22%20slang%3D%22en-US%22%3ERe%3A%20Camera%20sometimes%20sometimes%20not.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-173357%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F60534%22%20target%3D%22_blank%22%3E%40gabrielsibioni%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20your%20camera%20is%20not%20powering%20on%2C%20there%20could%20be%20a%20fault%20with%20the%20camera%2C%20battery%2C%20SD%20card%2C%20or%20there%20could%20be%20a%20loose%20connection%20somewhere.%20You%20may%20try%20the%20following%20steps%20to%20isolate%20the%20issue%3A%3C%2FP%3E%0A%0A%3CUL%3E%0A%20%3CLI%3ETake%20the%20SD%20card%20out%20and%20test%20if%20the%20camera%20will%20power%20on.%20If%20it%20powers%20on%20without%20any%20issues%20then%20it%20could%20be%20an%20SD%20card%20issue.%3C%2FLI%3E%0A%20%3CLI%3ETake%20the%20battery%20out%20and%20connect%20the%20camera%20to%20a%20power%20source.%20If%20it%20powers%20on%20without%20any%20issues%20then%20it%20could%20be%20the%20battery%20or%20the%20battery%20connectors.%3C%2FLI%3E%0A%3C%2FUL%3E%0A%0A%3CP%3EYou%20may%20also%20try%20%26nbsp%3Ba%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero3_plus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Emanual%20software%20update%3C%2FA%3E.%20If%20after%20going%20through%20the%20suggested%20steps%20you%20continue%20to%20get%20the%20same%20experience%2C%20please%20contact%20our%20Support%20Team%20via%20phone%20or%20chat.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEJ%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2
Accepted Solution

Camera sometimes sometimes not.

camera does not turn on, removing the battery and putting it back on again, it works, but only a few times. I have tested with other batteries and it also does not work.

 

hero 3+ silver


Accepted Solutions
GoPro
Posts: 10,731

Re: Camera sometimes sometimes not.

 

Hi @gabrielsibioni

 

If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere. You may try the following steps to isolate the issue:

  • Take the SD card out and test if the camera will power on. If it powers on without any issues then it could be an SD card issue.
  • Take the battery out and connect the camera to a power source. If it powers on without any issues then it could be the battery or the battery connectors.

You may also try  a manual software update. If after going through the suggested steps you continue to get the same experience, please contact our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

EJ

View solution in original post


All Replies
GoPro
Posts: 10,731

Re: Camera sometimes sometimes not.

 

Hi @gabrielsibioni

 

If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere. You may try the following steps to isolate the issue:

  • Take the SD card out and test if the camera will power on. If it powers on without any issues then it could be an SD card issue.
  • Take the battery out and connect the camera to a power source. If it powers on without any issues then it could be the battery or the battery connectors.

You may also try  a manual software update. If after going through the suggested steps you continue to get the same experience, please contact our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

EJ

Tourist
Posts: 2

Re: Camera sometimes sometimes not.

Muito Obrigado, problema resolvido atualizando manualmente a camera.