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Sightseer
Posts: 1

Camera shutdown despite new battery

My Hero 3+ keeps shutting down, sometimes after very short periods of use from a few seconds to a few minutes. This is even indoors in warm temperatures with brand new genuine batteries at 100%.

I have checked the firmware, tried different and reformatted SD cards but still this continues. 

Help!!

GoPro
Posts: 5,358

Re: Camera shutdown despite new battery

Hi @coopsey,

 

If you already updated the firmware and you have a new battery, probably it's already a hardware problem. 

You may contact GoPro Customer Support via phone or chat for more options. 

 

-jay