11-19-2019 01:38 PM
I used my Go pro Hero 5 Black about 4 years without having any problem. About a month ago , I also used my camera and took pictures and shoot videos and noticed that the battery was already exhausted. Since the battery was already exhausted, I tried to connect my camera to my computer via USB cable. Suddenly my camera started to give a beep signal continiously and open and closed again. It went on till I took of the battery out . After putting the battery on it , it starts again with beep signal continiously , open and closed again and again . There is no possibility to command my camera and it starts again and again with the same problem.
Since I bought it from Germany, The Turkish dealer Marintek could not give me a support and they tried to upgrade the version or they tried to switch off the factory settings but they could not succceded. They gave me back and advised me to contact directly with Go pro.
I kindly request your support and help about this subject. I may forward a video to describe the problem and also give you the serial number.
Your prompt reply will be appreciated.
T. Salih Eraktan
11-29-2019 11:57 AM
If you haven't yet, please proceed with a manual update.
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs