09-21-2020 11:19 AM
Two days before i use this hero 7 black and yesterday i put on charge,when battery 75% i takeout charger.then the display become black(display not turn off) and after few seconds camera become off...cannot turn on without battery while connected to charging
today i put new battery and same issue.
using sanDisk extream 32gb memmory card(recomonded by goPro)
pls help me
09-21-2020 07:32 PM
09-22-2020 05:24 PM
The best path forwards is to reach out to Support.
You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.