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Tourist
Posts: 2

Camera not turn on

Two days before i use this hero 7 black and yesterday i put on charge,when battery 75% i takeout charger.then the display become black(display not turn off) and after few seconds camera become off...cannot turn on without battery while connected to charging

today i put new battery and same issue.

using sanDisk extream 32gb memmory card(recomonded by goPro)

pls help me

Highlighted
GoPro
Posts: 19,775

Re: Camera not turn on

Hi @nikhilraj4233

 

Please go over the steps on HERO7 Will Not Power On

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: Camera not turn on

I done this all..but still not turn on. so try to get warrenty.its only 6month old

Highlighted
GoPro
Posts: 19,775

Re: Camera not turn on

Hi @nikhilraj4233

 

The best path forwards is to reach out to Support.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs 
Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

Thanks!

Ej