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Sightseer
Posts: 1
Accepted Solution

Camera lost due to case defect made of apparently cheap plastic

I had my GoPro HERO3+ Black Edition camera in the official case that comes with it. The case was mounted to an official gopro bar mount onto my motorcycle handle bars.

 

On my ride to work this morning it suddenly snaps off right in front of my eyes from the mount, and falls onto the highway.  Mind you, both of my hands are on the handlebar since I'm riding, so it's not like I accidentally swipped my hand acrossed and knocked it or something. It literally just snapped and fell, and now it's lost for good.

 

I've never dropped it, never impacted it, never flexed or stessed the mounting fingers, or did anything to cause it to snap off. It's clearly due to cheap and weak plastic used for the case.

 

You can see in my photo what it looks like. Will GoPro replace my lost camera since it's a material defect?

IMG_20170803_101656482.jpg

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GoPro
Posts: 3,924

Re: Camera lost due to case defect made of apparently cheap plastic

Hi @foggywave46261,

 

I am sorry to hear about that camera. In order to look at warranty options you will need to reach out to our Support Team directly. They can open up a case for you to collect some information and determine what the next steps will be. https://gopro.com/help/PKBContactus

 

Best,

Ryan

 

 

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Highlighted
GoPro
Posts: 3,924

Re: Camera lost due to case defect made of apparently cheap plastic

Hi @foggywave46261,

 

I am sorry to hear about that camera. In order to look at warranty options you will need to reach out to our Support Team directly. They can open up a case for you to collect some information and determine what the next steps will be. https://gopro.com/help/PKBContactus

 

Best,

Ryan