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Tourist
Posts: 4

Camera keeps asking to update date+time and all files are dated 2016.

[ New ]

After the latest upate, my GoPro Hero 8 Black keeps asking to update date + time and all files are dated 2016.

 

I sent an email to GoPro support on January 4th 2021, but have yet to receive an answer...

Tourist
Posts: 33

Re: Camera keeps asking to update date+time and all files are dated 2016.

[ New ]

Right. This happens when you don't leave you battery in.  Sometmes as quickly as 8 hours it can reset.

 

Tourist
Posts: 4

Re: Camera keeps asking to update date+time and all files are dated 2016.

[ New ]

Right, but it does happen also when the battery is inside and it is empty (Nightlapse for example: the battery lasts for a few hours and in the morning it asks me for date and time). Never happened with older models. This just shouldn't happen!

Tourist
Posts: 33

Re: Camera keeps asking to update date+time and all files are dated 2016.

[ New ]

Same problem as leaving battery out for a few hours. It'll reset.

 

Sony action cameras last  a really long time comparatively.  Months.

 

Tourist
Posts: 4

Re: Camera keeps asking to update date+time and all files are dated 2016.

[ New ]

Has anyone found a solution? Should the firmware be reset to a previous version?

GoPro
Posts: 23,357

Re: Camera keeps asking to update date+time and all files are dated 2016.

[ New ]

Hi @francoavril

 

Date reset usually happens when the camera has not been used for some time or if the battery has been removed.

Try running a manual update then reset the camera.

Make sure to go through all the setup steps completely.

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej
 

Tourist
Posts: 4

Re: Camera keeps asking to update date+time and all files are dated 2016.

[ New ]

Hi aragon1006,

 

I use the camera almost daily (nightlapses), and it asks me pretty much every morning to set the date and time.

I have been using it at least (!) 4 times a week, every week since I got it a few months ago.

 

I have already written to the support Team, but no answer yet.

 

I'm not sure, but I think the cameara started asking, after the latest update.

 

What else can be done to solve this problem?

 

Thanks.

GoPro
Posts: 23,357

Re: Camera keeps asking to update date+time and all files are dated 2016.

[ New ]

Hi @francoavril

 

To reach out to Support, submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please take note of the case number for reference.

 

Thanks!

Ej