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Reply
Hiker
Posts: 27

Camera isnt water proof!!!!

I have the 7 white. It speciafally says water proof up to 33ft. I was filming my nephew swimming for the first time. I had the camera in the pool with me. deepest part is 4 ft 5 in . It went underwater once. The lcd dont work. water coming out the sound inlets. water insde where the charge port is and the sd card soaking wet. it was in its case and sealed and still soaking wet. wtf do i do now @??? plz help.

Adventurer
Posts: 9,749

Re: Camera isnt water proof!!!!

First things first RICE it quickly. and take everything OFF and out. do not even turn it on at all  at least a few days.   You can call or chat with gopro. and see what they say.  fresh water is a lot better then salt water to revive

GoPro
Posts: 3,045

Re: Camera isnt water proof!!!!

Sorry to hear about what happened, @extrememedium. This is definitely not an experience that we would like you to have. So long as the camera's side door is properly closed, the HERO7 White is waterproof down to 10m (33ft) without a housing. 

 

We definitely want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or chat through HERE.

Hiker
Posts: 27

Re: Camera isnt water proof!!!!

Thank you. i just took the sd card out. It is in a bowl of rice and window is unlocked for the people to come over night and fix it. lol its just frusterating. 250 dollar camera  should be able to do what it says it can do but i am doing the rice thing and sitting there for a bit.

 

Hiker
Posts: 27

Re: Camera isnt water proof!!!!

i jist put the sd card into the micro sd card and it loaded right up. least i didnt lose my videos of the little man. wow its making noise in the rice bowl. so i guess it works just no power to lcd lol . i think it just turned off. and MR go pro. ill call in a minute here. or maybe i can return it back to target and get new one.

Adventurer
Posts: 9,749

Re: Camera isnt water proof!!!!

 when you get the new one double check your doors yo more or less did not do that good luck on it

Hiker
Posts: 27

Re: Camera isnt water proof!!!!

i did that before goin into the pool. made sure it was tight but of couse it happened to me lol tyvm for your quick response

Adventurer
Posts: 9,749

Re: Camera isnt water proof!!!!

well ten if that was done  then  something was  missed at gopro I guess.  things happen.