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Reply
Sightseer
Posts: 1
Accepted Solution

Camera is stuck in an 'update loop'

I've been attempting to set up my Hero7 silver for over 5 hours now,  it took 2 hours just to get the app and camera to actually begin the update.  Once the camera began to update i didnt touch anything on the phone or camera and left both devices plugged into a power outlet to stay charged.   The app eventually went back to the main camera screen and the camera continued the update screen.   It has been 3 hours now and the camera keeps reebooting, loading something for a minute or two, then a checkmark inside a circle appears.  The camera reboots and repeats the same process.  Everytime the main loading screen goes away it starts the black and white update screen and beeps 3 times.  After the 3 hour mark of this same thing over and over again i unplugged the camera and tried to turn it off manually.  Now it wont turn off manually and still continues the update loop.  


Accepted Solutions
GoPro
Posts: 7,356

Re: Camera is stuck in an 'update loop'

[ Edited ]

Hello @keithk53470. It would be best to do a manual update to complete the process. There are instructions here to guide you. Make sure that the camera has enough charge, and that a recommended, and formatted SD card is used for the update process. Feel free to post back for any questions or concerns. Best regards!

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All Replies
GoPro
Posts: 7,356

Re: Camera is stuck in an 'update loop'

[ Edited ]

Hello @keithk53470. It would be best to do a manual update to complete the process. There are instructions here to guide you. Make sure that the camera has enough charge, and that a recommended, and formatted SD card is used for the update process. Feel free to post back for any questions or concerns. Best regards!