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GoPro
Posts: 11,851

Re: GOPRO Hero 8 zeigt kein Menü mehr!

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@dieterv4630, please contact our Support Team so they can assist you further in the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Note: We have edited your post to remove personal contact information for security purposes. 

Tourist
Posts: 9

Re: GOPRO Hero 8 zeigt kein Menü mehr!

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@aenriquez  schrieb:

@dieterv4630, please contact our Support Team so they can assist you further in the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Note: We have edited your post to remove personal contact information for security purposes. 


Vielen Dank für Ihre Antwort.

Ich habe schon  zweimal versucht mit dem Support Kontakt aufzunehmen. Habe alle Daten auf der Help-Seite eingetragen und sowohl bei Telefon-Kontakt als auch bei Chat nie eine Verbindung bekommen.

Kann man mir keine Mail-Adresse vom Gopro-Kundendienst mitteilen, damit ich dort anfragen kann, wo ich meine Gopro hinschicken kann?

Danke für Ihre Hilfe!

Dieter V.

GoPro
Posts: 17,581

Re: GOPRO Hero 8 zeigt kein Menü mehr!

[ New ]

Hello, @dieterv4630. Our email support has long been discontinued. The only way to reach Support is through a chat or callback request. 

 

Make sure that you contact Support within the hours of operation specified in the contact page. If you get an error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. You may also change the location to the US (if not yet) through the drop-down menu on the upper-right portion of the page.

 

If you choose to request a callback, you will be given a case number. If you do not receive a call in a few minutes' time, please provide us the case number so we can use it to follow up with Support. Thanks!