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%3CLINGO-SUB%20id%3D%22lingo-sub-52772%22%20slang%3D%22en-US%22%3ECamera%20intermittently%20freezes%20and%20LCD%20is%20just%20black-%20GoPro%20Hero4%20Silver%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-52772%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20a%20very%20recent%20purchase%2C%20so%20when%20I%20took%20it%20travelling%20with%20me%20this%20was%20the%20first%20time%20I'd%20properly%20used%20it%20other%20than%20playing%20around%20with%20it%20at%20home.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20camera%20froze%20frequently%20and%20was%20unresponsive%2C%20the%20only%20way%20to%20turn%20it%20off%20was%20to%20remove%20the%20battery%20but%20it%20often%20also%20got%20extremely%20hot%20and%20over%20heated.%20The%20LCD%20would%20show%20the%20icons%20but%20would%20sometimes%20just%20be%20black%20despite%20nothing%20covering%20the%20lens.%20Another%20thing%20that%20happened%20on%20a%20few%20occaisons%20was%20that%20the%20LCD%20screen%20has%20horizontal%20lines%20across%20it%20which%20can%20be%20seen%20in%20the%20video%20(I%20will%20attach%20videos%20below).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUpon%20reading%20through%20threads%20of%20people%20who%20have%20had%20similar%20problems%2C%20I%20saw%20one%20thread%20where%20it%20seemed%20to%20occur%20more%20often%20when%20the%20camera%20was%20in%20it's%20waterproof%20case%20which%20appears%20to%20be%20the%20same%20in%20my%20case.%20Although%20it%20did%20still%20play%20up%20out%20of%20the%20case%20but%20I%20would%20say%20it%20was%20more%20common%20in%20the%20case.%20Also%2C%20the%20camera%20just%20froze%20in%20the%20case%20and%20as%20soon%20as%20I%20took%20it%20out%20and%20tried%20it%20again%2C%20it%20was%20fine%20(this%20is%20not%20always%20the%20case%20though%20so%20this%20may%20be%20coincidence).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20taking%20the%20memory%20card%20out%20which%20seems%20to%20make%20no%20difference%2C%20I%20have%20checked%20and%20the%20software%20is%20completely%20up%20to%20date%20and%20also%20I%20have%20done%20a%20camera%20reset%20again%20which%20made%20no%20difference.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHas%20anyone%20had%20this%20problem%20or%20got%20any%20idea%20how%20to%20fix%20it%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-52772%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-54345%22%20slang%3D%22en-US%22%3ERe%3A%20Camera%20intermittently%20freezes%20and%20LCD%20is%20just%20black-%20GoPro%20Hero4%20Silver%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-54345%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F30495%22%3E%40emmastead%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20about%20the%20freezing%20issues.%20Check%20out%20this%20article%20to%20see%20if%20you%20can%20get%20it%20squared%20away%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FCamera-Freezes-Up%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FCamera-Freezes-Up%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Camera intermittently freezes and LCD is just black- GoPro Hero4 Silver

This is a very recent purchase, so when I took it travelling with me this was the first time I'd properly used it other than playing around with it at home. 

 

The camera froze frequently and was unresponsive, the only way to turn it off was to remove the battery but it often also got extremely hot and over heated. The LCD would show the icons but would sometimes just be black despite nothing covering the lens. Another thing that happened on a few occaisons was that the LCD screen has horizontal lines across it which can be seen in the video (I will attach videos below).

 

Upon reading through threads of people who have had similar problems, I saw one thread where it seemed to occur more often when the camera was in it's waterproof case which appears to be the same in my case. Although it did still play up out of the case but I would say it was more common in the case. Also, the camera just froze in the case and as soon as I took it out and tried it again, it was fine (this is not always the case though so this may be coincidence).

 

I have tried taking the memory card out which seems to make no difference, I have checked and the software is completely up to date and also I have done a camera reset again which made no difference.

 

Has anyone had this problem or got any idea how to fix it?

Screen Shot 2017-07-03 at 18.56.35.png

Accepted Solutions
GoPro
Posts: 3,924

Re: Camera intermittently freezes and LCD is just black- GoPro Hero4 Silver

Hi @emmastead,

 

Sorry to hear about the freezing issues. Check out this article to see if you can get it squared away: https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

Best,

Ryan

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GoPro
Posts: 3,924

Re: Camera intermittently freezes and LCD is just black- GoPro Hero4 Silver

Hi @emmastead,

 

Sorry to hear about the freezing issues. Check out this article to see if you can get it squared away: https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

Best,

Ryan