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Sightseer
Posts: 3

Camera freezing and turning off when trying to view media

[ New ]
My camera has never charged straight away, I've always had to replace bettery then it will charge. It now won't let me view media and turns off when connecting to the app. It still does this when battery removed and plugged into USB. This was only purchased in February.
GoPro
Posts: 26,266

Re: Camera freezing and turning off when trying to view media

[ New ]

Hi @spamella

 

What SD card are you using?

See if re-flashing the software will help. Please follow the manual https://gopro.com/en/us/update/hero8-black

After the update, reset the camera.

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 3

Re: Camera freezing and turning off when trying to view media

[ New ]
Hi tried a factory reset but it still happens. It won't play the video and then freezes
Sightseer
Posts: 3

Re: Camera freezing and turning off when trying to view media

[ New ]
The SD card is the one that came with it SanDisk Extreme.
GoPro
Posts: 26,266

Re: Camera freezing and turning off when trying to view media

[ New ]

Hi @spamella

 

If you continue to get the same after the steps suggested, please let our Support Team know.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej