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Reply
Sightseer
Posts: 3

Camera freezes

The camera freezes after 5 seconds of shooting, etc. I installed the firmware 1.70 in manual mode. The problem remains with the card and without. I noticed that when replacing the native battery that came with Hero 7 black, the battery from hero 5 black or batteries from another company (TELESIN) no problems with hanging. Is there a solution to this issue?

Adventurer
Posts: 9,878

Re: Camera freezes

Maybe the new firmware causes the issue have you tried  reverting back if you have the older FW 1.61?

Sightseer
Posts: 3

Re: Camera freezes

Nо, old firmware I have no, under old firmware the problem, too, was present.

Adventurer
Posts: 9,878

Re: Camera freezes

Freezes are card issues:  and a full format may clear the issue.  I give that a try?

Sightseer
Posts: 3

Re: Camera freezes

Did, the problem remained. :(
Adventurer
Posts: 9,878

Re: Camera freezes


@uniqum wrote:
Did, the problem remained. :(

you know your next step, call or chat to a rep 

Hiker
Posts: 61

Re: Camera freezes

I bought a new Hero 7 six weeks ago on the trade-up program. I'm now waiting for replacement number three due to freezing issues so you're not alone. There's literally no one in any technical position you can speak to. The customer service reps are programmed to follow a script. If you want to speak to someone else there's no one to speak to. SO, upon the receipt of the 3rd camera I plan  on making a game of it. Going to film the unboxing, intersting a battery and causing it to freeze. I'll then call customer no-service and have a 4th sent, then a 5th, then a 6th and the end game is tyo film it all, post it to social media to see just how many replacements I can get. Oh, and if I want my money back, I lose the camera I sent to them on the trade-up program, my old Hero 3 Plus...gone, forever, never to be seen again. So I end up losing twice. Good luck.