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Tourist
Posts: 6

Camera drops in zoom meetings

[ New ]

I LOVE using my GoPro in Zoom meetings, but it often drops right in the middle of the meeting. The camera stops working and Zoom no longer sees it. I have to reboot my computer in order for Zoom to see it again. Any suggestions? Thanks!

GoPro
Posts: 30,997

Re: Camera drops in zoom meetings

[ New ]

Hi @granddusk01266

 

What version of the Webcam app are you using?

How long are you able to run the meeting before it drops?

Do you observe the same with other platforms?

 

See if the same happens when the camera is set up without the battery.

You may also check GoPro Webcam FAQ and Troubleshooting

 

Thanks!

Ej

Tourist
Posts: 6

Re: Camera drops in zoom meetings

[ New ]

Thanks Ej. Looks like I'm on V38 on a Hero 8. It doesn't always drop, and at what point varies. Sometimes early in the meeting, or like yesterday, about 55 minutes into the meeting. Not sure about the platform question. I only use my GoPro as a Webcam on Zoom.

 

I can try using it without the battery. Are there any disadvantages to doing so? In other words, do I risk other problems by using it without the battery? 

 

I couldn't find any reference to this problem on the troubleshooting page. 

 

Thanks again,

Jamie

Tourist
Posts: 6

Re: Camera drops in zoom meetings

[ New ]

Hi again,

I tried using the webcam without the battery, but that didn't work at all because I have to turn the GoPro on before plugging it into my computer. Any suggestions?

Thanks,

Jamie

GoPro
Posts: 30,997

Re: Camera drops in zoom meetings

[ New ]

Hi @granddusk01266

 

Without the battery, the camera should still power on when plugged into your computer.

Did you get an error message when attempting this setup?

Other platforms you can test are Google Meet or MS Teams.

 

Thanks!

Ej

 

Tourist
Posts: 6

Re: Camera drops in zoom meetings

[ New ]

I follow these instructions :

 

Step 3: Connect your camera

  1.  Power on your camera and connect it to your computer via USB cable.

In other words, I power on first, then connect the camera. When I try connecting the camera before powering it on, the camera doesn't work. I get an Error 7 code. 

 

Thanks,

Jamie

GoPro
Posts: 30,997

Re: Camera drops in zoom meetings

[ New ]

Hello @granddusk01266

 

Thank you for referencing the steps on How to Use Your GoPro as a Webcam

Setting the camera without the battery is a troubleshooting step we can try.

I have just tested this on my HERO8 Black and was able to get the preview.

 

If you continue to get the same, it will be best to reach out to Support to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 6

Re: Camera drops in zoom meetings

[ New ]

Got it. I tried again, and now get the preview without the battery in the GoPro. If I continue to have trouble with the camera dropping in meetings, I'll open a case. Thanks for your help!

Tourist
Posts: 6

Re: Camera drops in zoom meetings

[ New ]

Hi Ej,

 

Just wanted to let you know that the camera worked fine for me for my first event today, but dropped about 3 minutes from the end in my second meeting. I rebooted the computer and the camera between meetings. I'll open a ticket.

 

Thanks again for trying to help.

 

Jamie