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Tourist
Posts: 2

Camera automaticly turn off filming

[ New ]

I Press button on top (red) and camera turn on And begin filming after cca 8 sec automaticly Turn off filming and dont save any video, 2 times from 10 do IT.. where was problem


Accepted Solutions
Nomad
Posts: 5,686

Re: Camera automaticly turn off filming

[ New ]

You may want to make sure you're using the correct memory card in your device.

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

You should also try reflashing the firmware in your camera if the problem persists

https://gopro.com/update

 

If all of those steps fail, you should try contacting GoPro support directly

https://gopro.com/help/ContactUs

View solution in original post

Explorer
Posts: 13,029

Re: Camera automaticly turn off filming

[ New ]
First, the card looks like it is in terrible condition. Second, please use a card from this list https://gopro.com/help/articles/block/microSD-Card-Considerations

View solution in original post


All Replies
GoPro
Posts: 24,419

Re: Camera automaticly turn off filming

[ New ]

Hi @cooltree73375

 

Please note that pressing the shutter button while the camera is turned off activates QuikCapture.

What SD card are you using?

See if resetting the camera to its factory settings will help.

If not, please proceed with the manual software update. 

https://gopro.com/update/hero_session

 

Let us know how it goes.

 

Thanks!

Ej

Nomad
Posts: 5,686

Re: Camera automaticly turn off filming

[ New ]

You may want to make sure you're using the correct memory card in your device.

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

You should also try reflashing the firmware in your camera if the problem persists

https://gopro.com/update

 

If all of those steps fail, you should try contacting GoPro support directly

https://gopro.com/help/ContactUs

Tourist
Posts: 2

Re: Camera automaticly turn off filming

[ New ]

Thanks for reply, here ís my card, camera IS Update verzion 2.0 

IMG_20190416_121528769.jpg
Explorer
Posts: 13,029

Re: Camera automaticly turn off filming

[ New ]
First, the card looks like it is in terrible condition. Second, please use a card from this list https://gopro.com/help/articles/block/microSD-Card-Considerations