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Posts: 2

Camera arrived without an SD card

Hi GoPro team,


My hero 7 black arrived today but no SD card - is this being shipped separately? It's advertised as free with all cameras.





Posts: 12,361

Re: Camera arrived without an SD card

First, this is a member to member support forum, so unfortunately we can't help you with this. However, you can contact the GoPro Support Team via chat or phone call using this link.

As far as your camera/SD card. Did you purchase directly from
Did you use any other promotion (Trade in, Student Discount, or Promo Code)? If you did, you can't combine promotions (which the SD card is).

Sometimes the card is sent separately, but if you ordered through, you should contact the Support Team to verify. If you did not order through, then the card is not included.