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Sightseer
Posts: 3

Camera Update is Unsupported

I am trying to update my camera so that I can delete the files from it.  However, when I run the update it brings up a notice that says it is an unsupported format.  I can't do anything with the camera because of this.  Please help.

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GoPro
Posts: 6,097

Re: Camera Update is Unsupported

Hi @bravehike65124,

 

May I know how do you update your camera?

If if you have a computer and SD card reader I would suggest to transfer your files to your computer first then download and install new camera update manually,

 

 

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

 

 

-Jay

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Sightseer
Posts: 3

Re: Camera Update is Unsupported

Hi Jay,

 

I do not have an SD Card reader.  I plug the camera into my computer to update.

 

Thank you!

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GoPro
Posts: 6,097

Re: Camera Update is Unsupported

Got it @bravehike65124,

 

Try to reformat your SD card first then make sure you're using recommended SD card. 

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

 

If that won't work, the only option is to get an SD card reader. 

 

 

-Jay

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Sightseer
Posts: 3

Re: Camera Update is Unsupported

I have formatted the SD card as you suggested, but now the file is still saying "unable to expand HD3.10-firmware.bin it is in an unsupported format.  This is where I was getting to even with the full SD Card