04-16-2020 04:41 PM
I am trying to update my camera so that I can delete the files from it. However, when I run the update it brings up a notice that says it is an unsupported format. I can't do anything with the camera because of this. Please help.
04-16-2020 04:45 PM
May I know how do you update your camera?
If if you have a computer and SD card reader I would suggest to transfer your files to your computer first then download and install new camera update manually,
04-17-2020 09:08 AM
Got it @bravehike65124,
Try to reformat your SD card first then make sure you're using recommended SD card.
If that won't work, the only option is to get an SD card reader.
04-17-2020 12:03 PM
I have formatted the SD card as you suggested, but now the file is still saying "unable to expand HD3.10-firmware.bin it is in an unsupported format. This is where I was getting to even with the full SD Card