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Sightseer
Posts: 1
Accepted Solution

Camera SN not recognized

Hi.

I purchased a HERO Session, the numbers on it are C31413, 27975244.

 

I registered and have been paying GoPro since I bought the camera but have never been able to upload any videos because the website has not recognized the camera #'s.

 

Any help would be appreciated.

 

-Davis


Accepted Solutions
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GoPro
Posts: 12,978

Re: Camera SN not recognized

Hi @bigshot500

 

You do not need the camera's serial number when importing files.

Are you trying to update your camera?

 

Here are links that may come handy:

How to Import Camera Files to a Computer - Windows 10

How to Find Your GoPro Serial Number

 

Let us know how it goes.

 

Thanks!
Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 12,978

Re: Camera SN not recognized

Hi @bigshot500

 

You do not need the camera's serial number when importing files.

Are you trying to update your camera?

 

Here are links that may come handy:

How to Import Camera Files to a Computer - Windows 10

How to Find Your GoPro Serial Number

 

Let us know how it goes.

 

Thanks!
Ej