Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-383601%22%20slang%3D%22en-US%22%3ECamera%20Lens%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-383601%22%20slang%3D%22en-US%22%3EHow%20to%20correct%20lens%20is%20out%20of%20focus%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-383601%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-384376%22%20slang%3D%22en-US%22%3ERe%3A%20Camera%20Lens%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-384376%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F116575%22%20target%3D%22_blank%22%3E%40fredricks58584%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIs%20this%20observed%20only%20when%20on%20video%20or%20photo%20mode%3F%3C%2FP%3E%0A%0A%3CP%3EAre%20you%20able%20to%20share%20some%20sample%20file%3F%3C%2FP%3E%0A%0A%3CP%3EAlso%2C%20please%20make%20sure%20that%20the%20lens%2Fprotective%20lens%20is%20clean.%3C%2FP%3E%0A%0A%3CP%3ESee%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FHow-to-Clean-the-Camera-Lens%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EHow%20to%26nbsp%3BClean%26nbsp%3Bthe%20Camera%26nbsp%3BLens%3C%2FA%3E%26nbsp%3Bfor%20reference.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-384787%22%20slang%3D%22en-US%22%3ERe%3A%20Camera%20Lens%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-384787%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20the%20info....%3C%2FP%3E%3CP%3EBoth%20lens%20was%20clean.%20It%20has%20been%20determined%20that%20the%20lens%20motor%20has%20been%20damaged%20when%20the%20camera%20was%20dropped.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Camera Lens

How to correct lens is out of focus
GoPro
Posts: 9,512

Re: Camera Lens

Hi @fredricks58584

 

Is this observed only when on video or photo mode?

Are you able to share some sample file?

Also, please make sure that the lens/protective lens is clean.

See How to Clean the Camera Lens for reference.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Camera Lens

Thanks for the info....

Both lens was clean. It has been determined that the lens motor has been damaged when the camera was dropped.

 

Thanks!