Camera Freezes Resulting in File Corruption - Hero8 Black [ New ]

[androofoo]

Hero8 Black keeps freezing during video recording. This forces me to pull the battery and results in file corruption. Hours of footage captured for client job - gone. Very frustrated. Customer Support is closed and would like a refund. You have my email and I give you permission to contact me.

• Tried EVERYTHING suggested on Help Article - https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032
• Using GoPro recommended SD card - https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308

[aragon1006]

Hi @androofoo

Have you tried using another SD card?

This will help isolate the issue further.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

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You may also try a different browser or go on incognito mode.
 

Thanks!

Ej