01-10-2021 07:22 PM
Camera Freezes Resulting in File Corruption - Hero8 Black[ New ]
Hero8 Black keeps freezing during video recording. This forces me to pull the battery and results in file corruption. Hours of footage captured for client job - gone. Very frustrated. Customer Support is closed and would like a refund. You have my email and I give you permission to contact me.
- Tried EVERYTHING suggested on Help Article - https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032
- Using GoPro recommended SD card - https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308
01-11-2021 11:51 AM
Re: Camera Freezes Resulting in File Corruption - Hero8 Black[ New ]
Have you tried using another SD card?
This will help isolate the issue further.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
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