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Sightseer
Posts: 1

Camera Freezes Resulting in File Corruption - Hero8 Black

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Hero8 Black keeps freezing during video recording. This forces me to pull the battery and results in file corruption. Hours of footage captured for client job - gone. Very frustrated. Customer Support is closed and would like a refund. You have my email and I give you permission to contact me.

 

GoPro
Posts: 24,583

Re: Camera Freezes Resulting in File Corruption - Hero8 Black

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Hi @androofoo

 

Have you tried using another SD card?

This will help isolate the issue further.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
You may also try a different browser or go on incognito mode.
 

Thanks!

Ej